Privacy Policy

Welcome to Wshaq

This Privacy Policy sets out the basis on which any personal data, including but not limited to payment details and other information we collect from you or other sources, or that you provide to us (“Information”), will be handled in connection with your access to and use of www.wshaq.store and/or the mobile application (collectively, the “Platform”), as well as the services and applications offered (collectively, the “Services”). We understand the importance you place on your Information and are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.

References in this Privacy Policy to “we,” “our,” or “us” (or similar) refer to Wshaq Perfumes L.L.C. References to “user” or “you” (or similar) refer to you as an individual or legal entity, as applicable.

Information We May Collect From You

We may collect and process the following information about you:

Information you provide by filling out forms on our Platform, including when registering to use the Platform, co-registrations (e.g., social media logins), subscribing to our Services, posting content, or requesting additional services.
Information you provide when entering a competition or promotion via our Platform, or when submitting reviews, testimonials, or feedback.
Information you provide us, or we may collect from you, when reporting a problem with our Platform.
Correspondence records if you contact us.
General, aggregated, demographic, and non-personal information.
If you download or use our mobile application, we may access details about your location and mobile device, including a unique device identifier.
Transaction details carried out through our Platform and fulfillment of your orders.
Details about your computer, including but not limited to IP address, operating system, and browser type, as well as information about general internet usage (e.g., using technologies such as cookies, tracking pixels, and web beacons, collectively referred to as “Cookies”).
Your email address obtained from a third party if you have consented to such sharing.
Any other information we consider necessary to enhance your experience on the Platform.

How We Use Your Information

We may use your information in the following ways:

To provide you with information, products, or services you request, or which we believe may interest you, provided you have consented to be contacted for such purposes.
To provide location-based services, such as advertising, search results, and personalized content.
To fulfill obligations arising from contracts between you and another entity using our Platform, or between you and us.
To improve our Services and provide a better, more personalized experience.
To ensure that Platform content is presented effectively for you and the device you use.
To notify you about changes to our Services.
For any other purpose deemed necessary to enhance your Platform experience.
To manage incentive programs, fulfill incentive requests, enable participation in sweepstakes, and notify winners.

Disclosure of Your Information

Customer information is a vital part of our business. We share your Information only as described below and with businesses that follow practices at least as protective as those outlined in this Privacy Policy:

Other Businesses: To provide Services, we may engage affiliates and/or non-affiliated service providers (e.g., logistics companies, marketing firms, payment processors). These businesses may store your information in a digital wallet to facilitate service efficiency. They will not use your Information for other purposes. We may also receive updated information from them, which we may use to correct records or fulfill future orders. By using the Platform, you consent to the transfer, storage, use, and disclosure of your Information among affiliates and service providers globally, bound contractually to maintain confidentiality.
Marketing and Promotions: We may use your Information to provide details on products, services, updates, features, enhancements, special offers, and events. We may contact you via email, push notifications, web notifications, post, phone, in-app messages, and news feed cards.
Third Parties: We may permit third parties to use your Information for advertising or marketing purposes, e.g., providing information to advertisers to reach target audiences. You may also be asked to provide additional information to participate in research, promotions, or competitions. Please review third-party privacy policies for details on how they use your data.
Business Transfers: In case of acquisition of our business or substantially all assets, customer information may be transferred.
Platform and Others’ Protection: We may release account or other information as necessary to comply with law, law enforcement, or to protect rights, property, or safety, including sharing information for fraud prevention and risk reduction.

Note: Our Platform may contain links to partner or affiliate websites. These sites have their own privacy policies, and we are not responsible for their practices.

Storage of Your Information

Your Information may be transferred to, stored in, and processed outside the UAE by staff working for us or our suppliers. Staff may handle order fulfillment, payment processing, and support services. Information will be retained as long as necessary for the purposes outlined in this Policy or as legally required. Affiliates and service providers in multiple countries may also access, process, and store your information. Payment details may be stored with affiliates to process payments and provide support.

Security Measures

We maintain commercially reasonable technical, administrative, and physical safeguards to protect your Information from unauthorized access, alteration, disclosure, or destruction. Measures may include encryption, external and host firewalls. Access is limited to authorized personnel performing necessary services.

You are responsible for keeping your password confidential and securing your devices. Sign off from shared devices.

Note: Internet transmission is not completely secure. We strive to protect your Information, but transmission is at your own risk.

Access and Updating Your Information

You can access and, where applicable, update a range of information about your account and Platform interactions, including:

Recent order information.
Personally identifiable information (name, email, password, communication, advertising preferences).
Payment settings, including credit card information.
Email notification preferences.

You can opt out of marketing communications via customer communication preferences or unsubscribe links in emails. For mobile app notifications, adjust notification settings within the app.

Cookies may be placed when you log on to enhance user experience. Disabling cookies may limit Platform functionality. Performance cookies track usage to provide relevant recommendations.

We may retain prior versions of your information for compliance purposes.

Changes to This Privacy Policy

Our business evolves, and this Privacy Policy may change. The current version will be posted on the Platform and is effective upon posting or the designated “effective date.”

You are responsible for reviewing the Policy regularly. Continued use of the Platform after changes constitutes acceptance of the revised Policy.